Home | Return to Climbing during COVID-19


We’re extremely excited to be back open

and want to take this time to inform you of what measures we have in place to not only ensure the safety of our customers and team members, but also how we plan to give you the quality experience we pride ourselves on offering.

First off, yes of course there will be changes, and in some cases these may require some alterations to your normal climbing regime, but these have been carefully considered, implemented and tested to ensure as little disruption to your climbing experience as possible.

Please take a moment to update yourself on how to Return to Climbing during COVID-19 with our information video and advice:

Terms & Conditions of Use 

Plan your Visit 

  • We have reduced our maximum visitor capacity, so to check on our real time users levels, see above.
  • We will not be implementing a pre-booking measure for casual climbing, instead will operate as before with a turn up and climb process.
  • We do appreciate this may at times cause slight delays to your entry so suggest you check our capacity before arriving and consider planning your visit during non peak times.
  • We will operate under slightly reduced opening hours, so recommend you check our opening hours before planning your visit.
  • All students will be required to show valid student ID on their returning visit to gain concession entry.
  • Outdoor footwear such as trainers, are not allowed to be worn during climbing activities. Climbing shoes must be worn, and can be hired or purchased on-site. Socks must be worn when hiring shoes or trying on shoes in our shop, so please bring your own.

Speed up your entry

  • Purchase a Membership or Prepaid Pass
  • If you are a Member and wish to unfreeze your membership please click here
  • If requesting to unfreeze your membership ‘TODAY’ memberships unfrozen will be billed at the prorated rate the day of the request. Please ensure you submit your unfreeze request, the day you wished to billed
  • Any member who has a freeze on their account after 1st August will be charged the standard £2 per month freeze fee
  • Download the RGP app via apple store / google play
  • Pre-register or complete a Supervisory form online

During Your Visit 

  • We are asking all casual climbers to limit their visit to a maximum 2hrs during peak times, to allow for other users to be able to use the facility.
  • We ask all customers to maintain Good Hand Hygiene, adhere to Social Distancing measures and Respect other Climbers during their visit.
  • For those customers booked on to an instructed session, please see below Instructed Sessions during COVID-19.


Want to stay in the know about further COVID-19 updates and events? Why not follow us on Instagram

Follow us

Instructed Sessions

We have implemented certain measures to ensure the safety of our team members and participants.

These measures include:

  • Social Distancing entry procedure, we ask all customers to arrive 10 mins before their session is due to start
  • Adapted safety briefing that we encourage parents to be present for
  • Removal of all seating areas, so ask that all parents and spectators leave the premises once the safety briefing is complete
  • Designated waiting area explained on your arrival
  • Reduced session ratios
  • Reduced active climbers at any one time
  • Amended Helmet Policy
  • Encouraging customers with their own equipment to use this during their session
  • Simplified session content
  • Once your session has ended, please ensure you check out and vacate the facility promptly so we can allow other users to enter
  • We ask all customers to maintain Good Hand Hygiene, adhere to Social Distancing measures and Respect other Climbers during their visit.
  • Outdoor footwear such as trainers, are not allowed to be worn during climbing activities. Climbing shoes must be worn, and are included in your session cost. Socks must be worn when wearing hire shoes.

COVID-19 Cancellation Policy

Cancellation by Customer

  • In line with our cancellation policy laid out in Bookings T&Cs Section 3 should you not be able to attend your booking due to Covid-19 related self-isolation or illness, 100% of your booking fee will be forfeited where cancellation takes place less than 7 days (14 days for party and group bookings) prior to the date of your booking.
  • Should you not be able to attend one or more classes on a course you have booked due to Covid-19 related self-isolation or illness, the corresponding proportion of your booking fee will be forfeited.

Cancellation by Company

  • In the event that we need to cancel your booking due to Covid-19, we will offer you the following options: a full refund or an alternative booking date/time, subject to availability.

Due to social distancing measures, that would affect the quality and safety of these sessions, we’re offering a reduced range of session. If you have an outstanding booking and have not been contacted, please get in touch.


Interested in taking your climbing further? See what other sessions we have on offer

Book now!

Gift Cards 

Due to our temporary closure during the COVID-19 pandemic, all gift card expiry dates have been extended by 6 months from their expiry date.

For further details relating to your Gift Card, please get in touch.


Our gift cards make a great present for anyone interested in climbing, whether they’re new to it or experienced, as they can be used for pretty much anything; entry, memberships, sessions, even a coffee or cake from our cafe if preferred.

Get yours now!
All pictures must be bylined: